Privacy Policy

Lost Key Rescue LLC ("we," "us," or "our") operates the website lostkeyrescue.com. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding that information. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

Information you provide directly

When you use our quote calculator, booking form, or contact form, we may collect:

• Full name and contact information (phone number, email address)
• Billing address and vehicle/service address
• Vehicle information (year, make, model)
• Payment card information (card number, expiration date, CVV) — collected only for deposit payment
• Service details and notes you provide

Information collected automatically

When you visit our website, we may collect:

• Browser type, operating system, and device type
• Pages visited and time spent on each page
• Referring website or search terms
• IP address and general geographic location

Information stored in your browser

Our website uses localStorage (a browser storage technology) to temporarily save your cart items and booking preferences on your own device. This data never leaves your device unless you submit a form.

2. How We Use Your Information

We use the information we collect to:

• Provide, schedule, and complete locksmith services you request
• Send booking confirmations and appointment reminders via email
• Process deposit payments securely
• Respond to your questions and contact form submissions
• Improve our website, services, and customer experience
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Payment Information

Deposit payments are processed through Stripe, a PCI-DSS compliant third-party payment processor. Lost Key Rescue LLC does not store your full credit or debit card number on our servers. Payment data is transmitted directly to Stripe using industry-standard SSL encryption. Stripe's privacy policy is available at stripe.com/privacy.

4. Third-Party Services

We use the following third-party services to operate our website. Each has its own privacy policy:

• Stripe — payment processing
• EmailJS — automated email confirmations to customers
• Google Sheets / Google Apps Script — internal booking record-keeping
• Formspree — contact form submission processing
• Google Maps — service area map on our Service Areas page
• Google Fonts / Font Awesome — website typography and icons

These services may collect limited data such as your IP address or browser information as part of their normal operation. We only share the minimum information necessary for each service to function.

5. Cookies

Our website may use cookies for basic functionality and analytics. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though some website features may not work correctly without them.

6. Data Security

We take reasonable precautions to protect your personal information. Our website uses HTTPS (SSL/TLS encryption) for all data transmission. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain booking and contact information for as long as necessary to provide services, resolve disputes, and comply with legal obligations. Payment records are retained as required by applicable accounting and tax laws. You may request deletion of your personal data by contacting us (see Section 9).

8. Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

9. Your Rights

You have the right to:

• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of any promotional communications

To exercise any of these rights, contact us using the information below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us:

• Business: Lost Key Rescue LLC
• Location: Ocean Springs, MS 39564
• Email: info@lostkeyrescue.com
• Phone: (228) 555-0123